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Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?
If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.
What you’ll do within our teams
* Build networks and win new work within accounts, meeting or exceeding growth targets
* Create, track, maintain and surface key client business targets and goals
* Present and make proposals, including pricing, rate cards and time and materials quotes
* Generate and assess new opportunities within accounts and qualifying them in or out
* Work with marketing to highlight case studies and potential promotional activity with clients
* Work with Corporate Development to provide informed new business drives
* Assist with new prospects, or lead on an existing client bid management
* Forecast demand via pipeline, publish pipeline, and feed pipeline updates
* Update Recruitment for advance hiring and innovation team preparation
Client relationships and management
* Form trusted long-term relationships with key client stakeholders
* Promote the work we do and the services we offer with clients, peers and senior colleagues
* Get purchase orders, scopes of work and legal documents in place and stored safely. Manage processes in Salesforce and Key Account Management software
* Ensure we adhere to contractual and contract commitments (contractual SLAs / KPIs)
* Embody Opencast values across our clients
* Liaise with clients and be their voice in our organisation
* Act as a point of escalation for client account risks & issues
* Work with point people for account reporting and demonstrating impact to the client
* Ensure we deliver the people and projects we promised
* Work with People Allocation and our Delivery Management Office to mobilise consultants onto the client
* Brief any new opportunity requirements to our internal teams
* Ensure timely onboarding of our people to client accounts
* Review monthly billing reports for accuracy
* Support the development and motivation of our people. This includes decisions on training, re-skilling, rotation and formal 1-2-1 meetings
* Act as a second-level contact if the People team or Service Leads aren’t available to help. This could include minor issues, holidays and sickness. You\'ll also need to ensure the client is aware and not negatively affected
Client-friendly qualifications
* Can be the client’s voice in our organisation and work within a client-centric culture
* Improve client experiences by iterating and applying a client experience roadmap
* Are strategic in the development of relationships and opportunities within existing client accounts
* Work well with Service Leads to ensure work delivered is to the highest standard
* Can maximise revenue and profitability of accounts, whilst maintaining positive relationships
* Clearly communicate the health, future goals, plans and revenue generation of your accounts
* Drive new business, assist with new prospects and lead on bid management
* Know how to negotiate commercial contracts and adhere to contractual and compliance commitments coming
What our offer includes
A competitive pension, health cash plan, share options and discretionary bonus.
Flexible hours and 25 days\' holiday.
People to support you every step of the way.
Where you’ll work
Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, or home. Travel is part of life at Opencast, and takes in account requirements of your work, and your team.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.
Want to know more?
Visit our website or email careers@opencastsoftware.com
Seniority level
* Director
Employment type
* Full-time
Job function
* Information Technology and Business Development
Industries
* IT Services and IT Consulting and Technology, Information and Media
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