Thorn Baker Industrial Recruitment are currently recruiting for an Italian Call Handler to work for a successful client of ours in the Heanor area of Derbyshire.
About the role
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles.
Highlights and Benefits
* £26,000 - £28,000 per annum
* Monday - Friday 8:00am - 16:30pm
* 32 days holiday per year (including bank holidays).
* Access to a fully equipped company gym
* Full on-the-job training, with continuous development throughout your career
* Excellent long-term career progression
* Free takeaway meal every Friday
Roles and responsibilities
* To ensure the efficient handling of inbound and outbound calls in a timely manner.
* To Identify opportunities to upsell products and services for successful sales opportunities
* Handle Live chat online enquiries
* To ensure accurate information is provided over the phone and in person where necessary.
* To update customer records and internal Database as and when required
* To create invoices, proformas and credit notes
* To create outbound and inbound courier labels
* Communicate effectively with internal technical departments.
* Be an effective go-between for customers and internal technical staff
The successful Call Handler will
* Have extensive experience within a call centre
* Be fluent Italian speaking
* Be computer literateBe able to work calmly under pressure
* Be comfortable working in a fast-paced environment and be capable of multitasking
* Must have excellent customer service background
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