Overview
To be responsible for assisting the Depot Manager in delivering our right first-time agenda through effective management and control of the installation Depot. This includes supporting the recruitment, development, and management of Depot colleagues; delivery and receipt of goods; control of stock; managing all elements of installation including recruiting, training, and developing the self-employed installation teams and collection of all payments cost effectively. To always deliver complete customer satisfaction.
Essential Criteria
* Excellent written and spoken communication skills
* High attention to detail
* Excellent record keeping and administrative skills
* 2 years administrative experience in a Branch Environment
* Health and Safety experience / knowledge
* Prepared to undertake relevant training as per desirable criteria
* Intermediate knowledge of Microsoft packages
Desirable Criteria
* NVQ/MTC/ITC
* IOSH - (minimum Managing Safely)
* Management Experience
Key Competencies
* Customer oriented
* Initiative
* Building relationships
* Detail oriented
* Problem Solving
Roles and Responsibilities
* To support the Depot Manager in the recruitment, development and motivation of staff to ensure that they are capable of and prepared to meet agreed Depot objectives
* To support in the day to day running of the installation Depot
* To provide cover for the Depot Manager as and when required
* To be responsible for undertaking or supporting any depot duties required in carrying out installations of the company's product to required standard
* To ensure that all contracts are installed to the scheduled date, ensuring customer satisfaction is achieved
* To provide regular communication with customers to ensure that they are fully update in all aspects of their installations
* To deal promptly and professionally with any customer interactions and to ensure that any concerns are resolved
* To assist in ensuring that payments are collected from customers promptly and forwarded to Head Office in an appropriate timeframe and within guidelines
* To monitor with the Depot Manager any outstanding payments and on a daily basis make arrangements for collection at the earliest possible date whilst at all times maintain customer satisfaction
* To monitor and control all consumable stock and finished goods with a view to minimising all costs
* Control the delivery of new frames and ensure the return of all remakes to the factory on the following delivery
* To support in the provision of adequate health and safety information and equipment for all Depot staff and installation teams and to ensure that the branch complies with current regulations
* Report any accidents in the working place to Head Office immediately following any incident
* To support in monitoring the performance of all installation teams to ensure that they are complying with all company procedures and health and safety procedures
* Address any concerns immediately and escalate where necessary
* To ensure that installation teams are installing safety glass in the necessary critical locations on all installations
* To control and monitor the movement of company vehicles and monitor and maintain appropriate standards for the vehicles undertaking appropriate checks as necessary
* To adopt a flexible approach according to the needs and resources of the depot and undertake all other duties as requested by any senior member of staff
* To undertake any other duties as assigned by any senior member of staff
* To ensure that flexible working arrangements are in place at all times for the whole department, particularly during annual leave and sickness to cover team members if required
* This list is not exhaustive. Safestyle UK is a changing organisation and the job description may require periodic review in the light of prevailing circumstances and therefore flexibility is necessary to ensure the performance of the duties
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