At Amaya Care Homes, we're more than just a care provider — we're a family. Our values are centred around compassion, dignity, and high-quality care. Capel Grange is a welcoming, modern care home with a supportive team environment and outstanding facilities.
We're now seeking an enthusiastic and organised Customer Relations to join our front office team. This role is central to the smooth operation of our care home, and is perfect for someone who thrives in a people-focused, fast-paced environment.
What You'll Be Doing
Your day-to-day responsibilities will include:
* Ensuring daily timesheets are submitted accurately and on time
* Being the first point of contact for payroll queries
* Assisting with resident fund management
* Supporting staff rota planning and tracking absences
* Managing recruitment admin – from advert posting to interview coordination
* Taking meeting minutes and following up on actions
* Leading home tours for prospective residents and their families
* Responding to enquiries and maintaining follow-up records
* Coordinating staff training schedules and policy updates
* Supporting all front-of-house duties and general admin tasks
What We're Looking For
To succeed in this role, you will need:
* Strong administrative and organisational skills
* High level of attention to detail and accuracy
* Confident, professional communication skills – in person and on the phone
* Good IT skills, including Microsoft Office and basic system use
* A positive, proactive approach and the ability to work independently
* Willingness to work flexibly, including occasional weekends as needed
Experience in a care home or healthcare setting is highly desirable but not essential.
What We Offer
* £26,000 annual salary
* Primarily weekday hours with occasional weekend cover
* Health and wellbeing support
* Free on-site parking
* Company pension and life assurance
* Access to Amaya Rewards – our employee perks and discounts platform
* Ongoing training, development, and career progression opportunities
Important Information
* This is an in-person role based at Capel Grange Care Home, Newport
* Applicants must have the Right to Work in the UK
* Sponsorship is not available for this role
Job Type: Full-time
Pay: £26,000.00 per year
Work Location: In person