Modern Workplace Services Manager• Newly created role – lead the roadmap of all end-user IT services• Shape the integration of technology and workplace services to enhance the employee experience• Hybrid role – up to 80% homeworking, with occasional time in Stratford-upon-AvonAbout the roleAre you passionate about integrating technology and workplace services to enhance the employee experience? As Modern Workplace Services Manager, you will play a pivotal role in ensuring seamless technology integration and exceptional service delivery. This strategically important role will put you at the forefront of optimising workplace technology, from end-user devices and third-party service providers to Microsoft 365 productivity tools to enable business success. In this newly created role, you’ll take ownership of a wide spectrum of IT workplace services, including end-user devices, corporate printing, Microsoft 365 applications (including Intune and SharePoint), and third-party end user device management services. You’ll drive improvements in digital experience and ensure secure, efficient, and compliant delivery of services across the business. You’ll oversee day-to-day operations such as device provisioning, meeting room technology, and software support, while also managing key vendor relationships and leading procurement and governance activities. Importantly, you’ll also shape the future roadmap, balancing operational reliability with strategic investment decisions and innovation. This role goes beyond technical oversight. You’ll have the opportunity to influence at a senior level, drive service strategy, and introduce emerging technologies, including AI, that help us work smarter. Internally, this role will be titled IT Workplace Services Manager.About youAs an experienced Modern Workplace Services Manager, you will bring a strong background in end-to-end ownership of workplace IT services. This includes leading the strategic adoption, governance, and optimisation of Microsoft 365 tools as well as managing third-party end user device management services. You’ll be confident balancing strategic thinking with day-to-day service leadership, and will bring a track record of delivering effective, user-centric IT environments.You will also demonstrate: • Experience managing and improving services across the Microsoft product stack including driving adoption and governance (Essential)• Proven responsibility for third-party end user device management services, including performance and vendor relationship oversight (Essential)• Operational and strategic experience in hardware and device deployment (Essential)• Strong supplier and contract management skills• Experience managing workplace-related risks and ensuring compliance• People leadership – with the ability to manage, coach, and develop teams (Essential)• Strong stakeholder relationship skills across IT and the wider business• Customer-centric mindset, with a drive for service quality and continuous improvement• Excellent communication and interpersonal skills• Track record of delivering complex IT projects and managing resources effectively Qualifications:• Degree or equivalent industry experience (Essential)• ITIL Foundation certification (Desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Up to £80,000 DOE 25% annual bonus PMI benefits package Annual bonus (up to 25% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 28 days annual leave bank holidays buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Private medical insurance options to add family members Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership – subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU MutualWe’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.