Job Description
Marketplace Account Manager
Muc-Off was established in 1994, and since then we have experienced strong global growth in the bicycle and motorcycle markets. Today, we are global leaders in our field and have a disruptive and distinctive approach to life. Partnered with some of the world’s best teams and athletes across a range of cycling disciplines, Muc-Off has become the reference point in the care and maintenance category with exciting and ambitious plans for the future.
About the role
As part of the digital team the Marketplace account manager will play a critical role in driving our global marketplace presence via Amazon Vendor, Third party sellers and owned seller. At Muc-Off we are maturing our marketplace strategy to better control how we show up where people choose to shop online. This is an ideal role for someone with great project management skills, exceptional technical know-how and vast experience in relationship management.
Key responsibilities
* Manage and grow first party accounts with Amazon Vendor including all annual vendor negotiations, regular reporting and ongoing optimisation
* Develop and execute strategies to achieve revenue targets, leveraging performance data to optimize listings and conversion.
* Manage seven figure Amazon paid media accounts in excess of spend across both 3P sellers and directly with Amazon Vendor.
* Launch new products with 3P sellers and Amazon Vendor, negotiating strong commercial outcomes for the brand.
* Drive content excellence, collaborating with Brand Marketing to deliver best-in-class A+, PDP, and Brand Store content while maintaining brand standards.
* Support inventory planning and forecasting, coordinating with Supply Chain and Warehouse to ensure optimal stock levels.
* Day to day account management including catalogue management, product and regional compliance, asset correctness and support correctness.
* Management of promotional activities, forecasting and cost benefit analysis.
* Supporting with account launches into new territories globally, along with migrations from 1P to 3P
* Maximising profitability through organic traffic growth and regular pricing reviews,
* Maintaining marketplace brand excellence including the policing of non-compliant sellers and rogue content
What We're Looking For
An experienced Amazon / Marketplace leader with extensive experience as a senior account manager with Amazon Vendor. Additional Seller marketplace experience including Amazon seller and Tiktok would be ideal along with strong set-up and optimisation experience. Deep knowledge of digital marketing data within a marketplace environment and the ability to optimise based on insight.
Must-haves
* Degree level educated
* Proven experience managing Amazon Vendor accounts
* Strategic knowledge of digital marketing and funnel analysis
* Hand-on experience of managing and optimising Amazon advertising campaigns
* Hand-on experience generating and analysing market-place reports
* A good understanding of Vendor support and dealing with Amazon
* Good knowledge of the seller landscape and 3P Vs 1P models
* Evidence of building and naturing strong relationships
* Excellent KPI reporting skills (think CVR, ROAS, ACOS)
Desirable:
* First-hand knowledge of seller marketplaces including TikTok Shop
* Knowledge of seller integrations with Shopify and drop shipping
* Knowledge of Direct to Consumer via owned websites
* 3P Account Management
* Price and catalogue negotiation experience
* Experience with product compliance management
What we can offer
* Competitive Salary
* Hybrid Working
* 33 days holiday, inclusive of UK bank holidays which increases with length of service
* Early finish on a Friday
* Cycle to Work Scheme
* Long Service Rewards
* Pension contributions
* Employee Assistance Programme
* Excellent staff discount on Muc-Off products and other brands in the industry
* Chill out areas, showers and a secure area to store your bike
* Summertime hours (to allow people to get out and enjoy the sun … when it decides to appear)
* Brilliant social events
* A dynamic office working environment where staff are encouraged to indulge their passions for cycling and fitness