Insight Investment is looking for an Application Support Analyst to join the Technology Investment Services team in London. In this role, you will support Insight’s investment applications both in Production and UAT with primary focus on Portfolio Management, OMS and Bespoke investment applications, all trade flow and pricing of Insight’s investment positions, including overnight batch processing. You will also support associated applications used by the Front Office, Middle Office, Performance, Client Services and Risk to manage Insight’s book of OTC Derivative positions and Insight’s Risk systems, encompassing all traded positions and instruments on Equities, Fixed Income, Money Market, Futures, ETD Options and OTC Derivatives.
Role Responsibilities
Customer Relationship Management
Visibility – Ensure that the business is aware of the support that is available.
Expectation Management – Provide honest appraisals of expected solution timescales to users and discuss any delays in a timely manner.
Business Awareness – Stay updated with key business strategies to maximize proactive support opportunities.
Product Team Interaction – Maintain a good working relationship with the product teams.
Issue Management
Prioritisation – Prioritize issue resolution based on business risk.
Appropriate Solutions – Ensure resolution steps are appropriate to the urgency and risk.
Ownership – Own any issues you take on, even if another team is involved in the resolution.
Escalation – Escalate any issue that could incur financial, reputational, or regulatory impact to the Application Support Manager.
Communication – Provide users with updates on resolution status appropriate to the severity of the problem.
Product Teams Relationship Management
Engage with sprints run by Product teams to ensure acceptable delivery and sufficient knowledge for BAU queries.
Participate in testing for larger projects/releases to validate results and ensure timeframes are met.
Identify improvements to standard processes and procedures.
Ensure calls logged to product teams are sufficiently investigated with urgency and potential workarounds ascertained.
Prepare for releases to production and contribute informed opinions on implementation decisions.
Align with different product teams over time to help transfer knowledge and build relationships.
Experience Required
Proven track record supporting the thinkFolio Investment Management Platform.
Experience in a fast-paced, user-facing support role.
Strong SQL skills; knowledge of Cadis, Control M, QlikView, and Reporting Services is advantageous.
Structured approach to identification, definition, and prioritization of new work.
Ability to utilize available resources effectively and identify the need for external or 3rd party resources.
Capability to understand advice from technical specialists and assess its impact.
Ability to work with incomplete information and determine dependencies and constraints.
Confidently deal with conflict while maintaining professional relationships.
Ability to take ownership and action when required.
Match available technical solutions to business requirements.
Openness and Integrity - Able to act ethically under high-pressure demands.
Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, and sexual orientation. If you are a candidate with a disability, or are assisting a candidate with a disability, and require accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment.com.
About Insight Investment
Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients’ needs. Founded in 2002, Insight’s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency, and absolute return capabilities.
Insight has a global network of operations in the UK, Ireland, Germany, US, Japan, and Australia. More information about Insight Investment can be found at: www.insightinvestment.com.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries: Investment Management and Financial Services
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