Knights is a listed, UK based legal and professional services business, operating from 32 locations nationwide. In 2012, we established our platform as one of the first law firms to transition from a traditional partnership model to a corporate structure.
We work with a diverse range of clients, including global brands, FTSE 100 companies, private businesses, and individuals, to deliver professional services with speed, accessibility, and clear communication.
Receptionist
Join our growing Reception team. As a Receptionist at Knights, you will be the voice of the business – delivering a seamless, premium telephone experience to clients and colleagues alike. Working as part of our centralised national team, you will act as the first point of contact of all incoming telephone enquiries for all of our 32 locations nationally. Representing our brand and values with every interaction, you will embody a standard of excellence in service, professionalism and discretion.
This role is integral in setting the tone of our business, creating a refined, welcoming and helpful impression that reflects our commitment to quality, relationships and professionalism. Client service excellence – serving as the first point of contact for all callers – delivering a warm, engaging and consistently professional telephone experience for every caller, ensuring that the first interaction with our business reflects our values and brand tone.
Team collaboration – Working as part of the wider centralised Front of House team to maintain seamless service across our national network, sharing updates and knowledge to ensure continuity.
Service adaptability – Remaining calm and responsive when handling complex or urgent calls, escalating appropriately while maintaining reassurance and clarity for the caller.
Brand representation – Upholding and promoting the Knights brand in all communication, ensuring tone and language align with our identity as a premium, people-first business.
Quality assurance – Logging call data as required and supporting the continuous improvement of our call-handling protocols.
Communication excellence – Exceptional verbal communication skills with a clear, friendly and articulate telephone manner.