Day Controller / Customer Service Agent
EVO Taxi – Professional Taxi Company Based in Crawley
EVO Taxi, a well-established and professional taxi company based in Crawley, is looking for a reliable and organised Day Controller / Customer Service Agent to join our growing team. This key role involves booking coordination, dispatching, and delivering excellent customer service during evening and overnight hours.
Shift Pattern:
4 days on / 4 days off
Hours: 7:00 – 19:00 (12-hour night shifts)
The role includes weekend and bank holiday working on a rota basis.
Key Responsibilities:
* Plan and allocate daily bookings to ensure timely and efficient service.
* Ensure drivers are fully briefed and arrive on time for every job.
* Maintain clear and professional communication with all drivers.
* Answer incoming calls and emails promptly, providing helpful and courteous support to passengers.
* Quote fares, estimated wait times, and other journey details accurately.
* Assist with booking reservations via phone and email.
* Monitor and manage dispatch emails.
* Update drivers with their next pick-up/drop-off instructions in real time.
* Monitor driver performance and adherence to company standards.
* Act as a point of contact in the absence of the Operations Manager.
* Perform any other relevant duties as required during your shift.
Requirements:
* At least 1 year of experience in the UK taxi, private hire, or transport sector is required.
Please note that candidates without relevant experience will not be considered.
* Strong working knowledge of taxi and private hire operations and relevant regulations.
* Proficient in using computer dispatch systems.
* Excellent verbal and written communication skills.
* Must be able to commute reliably or live within 30 minutes of Crawley.
Pay & Benefits:
* Pay: £13.25 per hour
* Benefits:
* Company pension
* Free and on-site parking
Location:
XL House, Unit 2 Mill Court, Spindle Way, Crawley, RH10 1TT
This is a fully on-site role.
Job Types: Full-time, Permanent
Pay: £13.25 per hour
Work Location: In person