These roles would be regarded as “front line” service delivery roles. Here, role holders are directly accountable for performance, often through the direct control of significant resources or through managed contracts. These roles may also deliver some of their results through collaborative working with co-producers or other third party agencies. At the lower levels, operational managers may oversee a department or team and at the lowest levels, direct contact with service users will be a common feature of roles in this job family. At the higher levels, they may be in charge of a department, large operational area or the management of significant contracts and may be ultimately accountable for ensuring compliance with statutory obligations. Specific accountabilities * Provide advice in such areas, but not exclusively, as security of tenure, possession proceedings, housing rights following relationship breakdown, welfare and housing benefits, tax credits, debt counselling, housing options, employment and training opportunities, provision of support services or long term accommodation options. * Take a casework approach to seek out solutions to meet the needs of customers assisting them to access the services they need to support desired outcomes. * Develop and review solution focussed and person centred action/support plans with both short and long term aims as required to meet the stated needs of the customer. *...