We are seeking a dedicated and personable Customer Service Advisor and Administrator to join Customer Services team and to be the voice of our brand.
As a Customer Service Advisor, you'll be the first point of contact for our customers - resolving queries, offering support, and making sure every interaction leaves them with a smile. Whether by phone, email or live chat, you'll ensure our customers receive top tier service every time.
If you thrive in a fast-paced environment, have excellent communication skills, have call volume experience and are passionate about delivering outstanding customer experiences, we want to hear from you. Join us at Banham in our mission to provide top-tier support, retention and build strong customer relationships.
Who are we?
Celebrating our Centenary this year, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our three core values: Family, Pride and Trust Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
We are looking for a well-organised, enthusiastic individual Customer Service Administrator & Advisor with excellent communication skills to liaise with our customers via telephone and email effectively. You will be used to dealing with a high number of calls from our customers/suppliers on a daily basis.
In addition to these responsibilities, you will also bring:
Excellent Communication and interpersonal Skills
A Genuine desire to help people
Problem-solving mindset and attention to detail
Ability to stay calm under pressure
Previous customer service experience (preferred but not essential)
Comfortable using computers and handling multiple systems.
What will you be doing?
Handle incoming customer inquiries professionally and efficiently
Provide accurate information on products, services and policies
Resolve customer complaints with empathy and patience
Log and track customer interactions using our CRM system
Collaborate with other teams to ensure seamless customer experiences.
What will you get in return?
You will be entitled to a competitive salary of £28-30K PA and a great range of benefits including:
33 days Annual Leave (includes bank holidays)
Sick Pay that increases with length of service
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan & Banham interest-free loan
Cycle to work & Home & Tech scheme (each up to the value of £2k)
Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
Recruitment referral bonus scheme earning up to £1,000 per successful referral (T&Cs apply)
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
Gym discount of up to 25%*
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Employee recognition rewards and moments of magic prizes
Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
* Discount between 10-25% depending on Gym provider.
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job