Providing Quality Care
Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to complex care needs. Roles and Responsibilities as a Field Care Supervisor
Prior to each service commencing, carry out with customers, and / or their chosen
achieve from their care and support, together with a risk assessment.
• Create and agree a written individually tailored plan of care and support that respects thecustomer's wishes and promotes their dignity and privacy. Agree appropriate risk controlmeasures to reduce identified risks. Keep care and support plans up to date.
• Provide the customer and where appropriate their representatives with information aboutthe service so that they are clear about what to expect and how they can raise any
Give care assistants appropriate information and guidance to effectively and safely
provide care and support as agreed in the care and support plan.
• Work with the Bluebird Care coordinator to appropriately match care assistants to
care assistant. Report changes to care schedules without delay to the coordinator,
customer and care assistant.
• Support with keeping staff files and records up to date
• Provide advice, inductions, training, supervision and other support to the team of
supervisors and/or care assistants
• Take part in the out of hours emergency on-call rota as and when required. deal with emergency on-call issues, for example covering calls either directly or indirectly
when care assistants are sick or absent. Record emergency calls and pass the
Arrange and manage staff changeovers and briefings for live in care assignments in the
absence of the care manager.
Quality improvement
• Carry out investigations relating to the quality of the service and implement improvementactions.
• Monitor the performance of care assistants and carry out quality reviews at the
customer's home to make sure the service is being delivered in line with company
Apply Bluebird Care policies and procedures at all times and make sure accidents and
Make sure that care and support is provided in line with regulatory requirements and theMental Capacity Act 2005 in England and Wales or Adults with Incapacity (Scotland) Act2000 in Scotland.
• health care professionals and managers and staff from Bluebird Care to deliver high
quality homecare services.
Your Experience and Suitability for the Field Care SupervisorRole
Experience of supervising staff in social or health care services
Good understanding of the needs of people who require care and support at home and theprinciples of good care practice
A relevant social care qualification or equivalent
Experience of providing care and support to customers with all aspects of their daily living ina manner that respects their dignity, is non-judgmental and promotes their independence,choices and privacy
Proven ability to carry our risk assessments and care and support planning centred on theindividual needs and wishes of each customer
Full and valid UK driving licence
Access to a car
Excellent level of English
We understand that every member of our team has their own family to care for and this is why our role offers the flexibility to work around your own home life. Full-time role and based in the office.
We can't care for our customers if we don't take care of our team so to make this possible, we offer:
28 days holiday pro rata
Full training induction
Ongoing training and support
Pension scheme
Free uniform
Department Supervisor Role Full Time Locations Hounslow & Chiswick Yearly salary £25,000