Summary An excellent opportunity has become available within Sweeney Miller Law for an Apprentice Administrator to join the team, and to gain invaluable workplace experience combined with a qualification in Business. The right apprentice will deal with the customers who arrive at reception on a day to day basis, and they will support the surrounding team. Wage £14,560 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday - Friday, 9.00am - 5.00pm, with one hour unpaid lunch. 35 hours a week Start date Tuesday 5 May 2026 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Reception duties Updating of the case management system Completing a range of tasks in the administration pool Logging and sorting incoming mail Other administration tasks from the surrounding team Where you'll work Sweeney Miller House Riverbank Road Sunderland SR5 3JJ Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider PENSHAW VIEW TRAINING LIMITED Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule Business Administrator Level 3 Apprenticeship Standard: The apprenticeship delivery will take place at the workplace, with monthly classroom sessions on a virtual basis These sessions will be delivered on a 121 basis from a trainer and you will have set assignments/tasks to complete after every delivery session Requirements Essential qualifications GCSE in: English (grade 4 or above) Maths (grade 4 or above) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Organisation skills Customer care skills Administrative skills Team working Initiative Other requirements The right candidate will be adaptable and willing to embrace change. An awareness in confidentiality and safeguarding would be desirable. The most suitable applicant will be approachable, friendly and have a high standard of personal presentation. About this employer We pride ourselves on being a friendly and approachable law firm. We're decisive and determined when representing our clients. From family law, private client and conveyancing to commercial issues or personal injury claims, you can turn to us for pragmatic, accurate and transparent legal advice. Although we're based in the North East of England, which we are extremely proud of, we provide independent legal advice to both individuals and businesses throughout England and Wales. http://www.sweeneymiller.co.uk (opens in new tab) Company benefits You receive an extra day of leave to take your birthday off. After this apprenticeship The right candidate will complete the apprenticeship and integrate into the administration team Ask a question The contact for this apprenticeship is: PENSHAW VIEW TRAINING LIMITED Kay Fairbairn kay.fairbairn@penshawview.co.uk The reference code for this apprenticeship is VAC2000024316.