We are seeking a dynamic and experienced Sales Office Manager to lead the planning, coordination, and execution of all meetings, events, and group bookings at Radisson Blu Liverpool. This role is pivotal in ensuring a seamless client journey from enquiry through to event delivery, while maximising revenue and maintaining the highest standards of service.
Key Responsibilities – Sales Office Manager
Operational Excellence
* Oversee the management and audit of PMS ensuring all event details are accurately entered and function sheets are clear and comprehensive as well as PMS for billing elements.
* Cross assistance within reservations for blocks and transient where needed to support the office function.
* Maintain an effective filing system and PMS processes to ensure smooth operations and data integrity.
* Coordinate with the Hotel Reservations team to manage group bedroom blocks for events.
* Liaise with the Operations Manager and Head Chef to communicate event requirements and last-minute changes.
* Ensure all daily Reservations and Meetings & Events revenue is accurately captured and charged.
Client Experience & Event Delivery
* Manage the full client journey from enquiry to post-event follow-up, ensuring a seamless and professional experience.
* Conduct and manage show-rounds for prospective clients.
* Ensure all customer requests and enquiries are handled efficiently and professionally.
* Carry out post-event follow-ups and aftersales calls to gather feedback and secure repeat business.
Team Leadership & Collaboration
* Lead and engage with the operations team and sales office team to create commercial culture, ensuring high performance and proactive client engagement.
* Host and support the weekly operations meeting, reviewing all upcoming events with relevant departments.
* Collaborate with cross-functional teams to support operational delivery and revenue growth.
Sales & Revenue Management
* Monitor and follow up on all enquiries to maximise conversion and client satisfaction.
* Execute proactive telesales and outreach to drive new business and meet revenue targets.
* Support the delivery of monthly revenue budgets and forecasts.
* Support GM and sales team in budgeting process, weekly forecasts.
* Increase the share and profitability of existing accounts while securing new business across key market segments.
Marketing & Business Development
* Represent Aloft Liverpool at trade shows, exhibitions, and agency visits to promote the Meetings & Events offering.
* Collaborate with the remote sales team to drive agency relationships and new business.
* Work with marketing teams to develop and execute targeted campaigns for Meetings & Events.
* Develop and manage marketing metrics and analytics to measure campaign effectiveness and identify areas for improvement.
Reporting & Strategy
* Produce and analyse daily, weekly, monthly, and quarterly reports to track performance and identify opportunities.
* Stay informed on industry trends and competitor activity to maintain a competitive edge.
* Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.
* Be integral in the budget process and responsible for delivery and execution of your department
* Attend HOD meetings and commercial reviews to reflect and report on your business.
Experience
* Attend HOD meetings and commercial reviews to reflect and report on your business.
* The employee should be a positive, pro-active, outgoing and energetic individual with a “can do” attitude
* They must have a proven track record in converting Wedding, Conference and Event enquires to confirmed sales.
* A minimum of 3 years’ experience in, Conference and Events or Sales Management role is required.
* An in-depth knowledge of Opera PMS and M&E CRM is essential.
* The candidate must have strong organisational and communication skills with a pride in the attention to detail they take in their work.
* We are looking for highly motivated person with good business acumen and an eye for an opportunity and detail
Profit
* Prepare and manage departmental budgets.
* Develop and execute sales strategies to drive revenue.
* Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.