Commissions Officer and Administrator
Location: Queen Hills, Norwich – NR8 5HD
Working hours: 9 – 6
Type: Full-time, Permanent
Salary: £25,500 per annum
Join an award-winning, independent mortgage brokerage where attention to detail and exceptional service make all the difference.
Yellow Brick Mortgages is a nationally recognised firm based in Norwich, serving clients across the UK. With 80+ advisers, 5,900+ 5-star Trustpilot reviews, over £170k donated to charities, and 15k+ trees planted, we're committed to customer service, community and sustainability.
We're now looking for a Commissions Officer and Administrator to support our operations. You'll play a vital role in processing commission statements, managing deductions, and providing admin support to our busy team. This is a varied, hands-on role, ideal for someone highly organised, confident with Excel, and ready to take ownership.
What you'll do
· Process commission statements and prepare consultant reports.
· Administer charity, tree planting, and introducer deductions; create remittances.
· Maintain systems, trackers, and update key data.
· Liaise with advisors and introducers to resolve queries.
· Support the wider admin team with ad-hoc duties.
· Call lenders, solicitors, insurers and GP surgeries for updates.
· Allocate referrals, update KPIs, and assist with marketing materials.
· Provide updates to Estate Agent partners and input data into systems.
What we're looking for
· Strong Excel skills (including formulas).
· Excellent attention to detail and accuracy.
· Confident working independently and following processes.
· Strong organisational and communication skills.
· A proactive, problem-solving approach.
· Financial services, payroll or mortgage admin experience is a bonus (but not essential if you learn quickly).
Why you'll love working at YBM
· Fun, fast-paced environment with career growth.
· Award-winning team built on teamwork and trust.
· Give back, every mortgage plants a tree and supports local charities.
· Day off for your birthday
· Supportive culture with regular social events.
Ready to make a difference?
Apply now and join a friendly, fast-growing business where your contribution really matters.
Please email Linda Trett on
Job Types: Full-time, Permanent
Pay: £25,500.00 per year
Benefits:
* Company events
* Financial planning services
* Free parking
* On-site parking
Work Location: In person
Reference ID: YBMADM
Expected start date: 22/09/2025