Manpower is looking for Helpdesk Operatives to join our clients growing team in Headington. The successful candidate will be an effective communicator with excellent problem-solving skills and the ability to manage multiple tasks.
A customer-focused approach is essential, along with the ability to remain calm under pressure and provide quick resolutions to customer issues. The ideal candidate must have a minimum of 1 year’s customer service experience, be IT literate and have experience of using customer service software. A good working knowledge of Microsoft Office is also required.
Details:
Shift pattern: the helpdesk is open 24/7 – days / nights / weekends shift available, desirable for you to be able to do cover all shifts.
Payrate: £12.21 per hour
Length of assignment : Temp on going.
Responsibilities:
Provide excellent customer service to customers
Effectively communicate with customers to quickly resolve customer issues.
Manage multiple tasks simultaneously.
Remain calm under pressure.
Maintain a customer-focused approach.
Utilize customer service software.
Possess a working knowledge of Microsoft Office.
Troubleshoot and solve customer problems.
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