Job Title: Customer Support Analyst
Contract Type: Contract
Office Location/Working Policy: Onsite 2 days Manchester
Working Hours: 9am-5pm (2 days a week)
The Role
We are looking for a customer support person who would provide assistance to our client customer service departments, dealing with inbound product/refunds from their customer base across the UK. This role will be 2 days only working from client site.
Role Responsibilities
* Customer Interaction: Responding to customer inquiries via phone, email, or chat, and providing assistance with non-technical issues
* Documentation: Keeping accurate records of customer interactions, issues, and resolutions
* Escalation: Directing unresolved issues to the appropriate department or higher-level support
* Feedback Collection: Gathering customer feedback to improve service quality
Skills, Knowledge & Experience
1. MUST have excellent customer service skills
2. MUST have excellent communication skills
3. MUST be patient and show empathy with the customers calling the customer services line
4. Experience of logging and tracking inbound/existing calls (tickets) through an internal call logging service centre tool.<...