Job Title: Out-of-Hours Helpdesk Advisor Location: Manchester (Remote) Line Manager: Helpdesk Manager Salary: £28,000 £££ per on-call job Hours: Sunday to Thursday, 17:00 – 00:00, plus on-call 00:00 – 08:00 About the Role We are recruiting an Out-of-Hours (OOH) Helpdesk Advisor to join a busy and supportive operations team for one of our well-respected clients. This role is essential in maintaining high service standards by managing urgent job requests and ensuring clear communication during non-standard working hours. Key Responsibilities * Manage incoming urgent job requests and client communications outside normal office hours * Prioritise and log jobs accurately using the CRM system * Coordinate with internal teams and external engineers to ensure timely dispatch * Monitor and manage the OOH helpdesk inbox * Provide flexible support across a range of administrative and operational tasks * Participate in the on-call rota (00:00 – 08:00), with additional pay per job handled Essential Skills & Experience * Proven experience in a helpdesk or customer service role, ideally within facilities management or reactive services * Strong written and verbal communication skills * Confident using CRM/CAFM systems and Microsoft Office * Ability to work under pressure and manage competing priorities * Proactive, customer-focused, and adaptable—especially in a fast-changing OOH environment Qualifications * Minimum 1 years’ experience in helpdesk or customer service roles * Customer service or administrative qualifications preferred * Excellent English communication skills * Strong IT skills with willingness to develop further Why Join? * Competitive salary with additional pay per on-call job * Fully remote working * Supportive management team and opportunities for internal development * A role suited to those who prefer evening and overnight working patterns