Vacancy name
Buyer Account Executive
Vacancy ID
VN3030
Location
UK - Belfast
Created Date
2/26/2026 9:26 AM
Description
We are seeking a detail-oriented and proactive Account Manager Support professional to assist our Account Management team in delivering exceptional client service. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in maintaining strong client relationships through operational excellence.
Acting as the main point of contact for a portfolio of our buyer accounts the Buyer Account Executive will play a key role in driving revenue growth and customer retention across our existing client base, proactively identifying opportunities and improving account performance. They will be expected to support revenue-generating initiatives by building strong stakeholder relationships and delivering the full Achilles' value proposition.
Key Responsibilities
* Provide administrative and operational support to Account Managers
* Assist with client onboarding, documentation, and contract processing
* Prepare reports, presentations, and account summaries for client meetings
* Maintain accurate client records in CRM systems
* Coordinate internal teams (sales, operations, finance, customer service) to ensure timely delivery of products/services
* Monitor account activity and flag risks or upsell opportunities
* Respond to client inquiries and follow up on requests as needed
* Track key performance metrics and assist in performance reporting
* Support billing, invoicing, and reconciliation processes
* Demonstrate the Achilles system capabilities in line with customer requirements
The Buyer Account Executive manages the relationship with a portfolio of buyers throughout their time with Achilles and is accountable for the retention, customer satisfaction and opening up opportunities within their buyer accounts. They will work closely with the Key Account Managers for that sector to identify and grow the revenue within the account base. Through their activities they will manage the onboarding of run‑rate suppliers and unblock escalations, enabling the supplier teams to achieve their revenue targets.
Results & Responsibilities
Revenue
* Identify expansion opportunities within customer base
* Generate buyer‑led campaigns and Inside Sales Executives
* Manage the annual subscription renewal process for designated accounts
* Accurately forecast run‑rate for designated accounts
* Achieve monthly, quarterly and annual sales objectives
* Manage supplier escalations on behalf of the buyer
Retention
* Build rapport with customers, understanding their needs and recommending appropriate solutions using Achilles' network/package solution within MyAchilles
* Proactively review customers' accounts to advise how the customer can achieve more value from the subscription
* Promote usage within buyer organisations through reporting & insights
* Maintain optimum customer experience & satisfaction
* Recommend additional products and services that can add value to the customer
* Manage the annual subscription renewal process, maximising retention rates
Relationship Management
* Making outgoing calls and responding to incoming queries in a timely fashion
* Developing relationships with your customer base which will be predominantly telephone based but may include onsite visits
* Self‑aware of buyer and supplier organisations through research and team collaboration
Data Quality
* Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes
* Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings
* Update and maintain customer details and account records using in‑house applications
* Display strong attention to detail, accountable for maintaining customer master data governance
Qualifications
No mandatory qualifications required
Competencies
Drive & Motivation
* Addresses multiple demands without losing focus or energy
* Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks
* Remains calm and focused during stressful or challenging situations; concentrates on things they can control or influence
* Encourages others during challenging times with a positive, can‑do attitude
Influencing
* Successfully employs more than one influencing strategy or tactic when trying to persuade others
* Effectively employs bold, unusual, or dramatic steps to persuade and convince others
* Rehearses or role‑plays conversations or presentations to get feedback on their intended approach
* Anticipates the effect of their approach on others
Customer Focus
* Shows a clear understanding of the different customers and their specific business requirements
* Works collaboratively with customers to establish expectations and needs, delivering to the agreed service level agreements
* Treats all customers as individuals and takes pride in delivering a personalised, high‑quality service
* Brings people together from different teams to address barriers to excellent customer service
Achieving Results
* Plans and structures their work in order to achieve agreed objectives
* Strives to deliver within agreed deadlines
* Thinks carefully about how to make the best use of their time
* Balances quality standards with the need to meet deadlines
* Is committed to delivering outstanding value and a great customer experience
Supporting Colleagues
* Offers own time and experience to help others learn
* Supports the learning and development of colleagues by coaching, mentoring or training
* Takes an active interest in the people with whom they work
* Goes out of their way to be supportive and helpful to others
Managing Change
* Recognises changes in circumstances and adjusts own activities accordingly
* Adjusts easily to new technology that affects their role
* Is open to adopting new processes and ways of working which can improve efficiency or performance
* Proactively identifies things within their own role that could be done better
* Helps promote the launch of new products or initiatives
Knowledge & Experience
* Structured selling
* Sector knowledge
* Working knowledge of MS Office applications
* Exposure to B2B contract management
* Previous experience of managing a revenue quota is desirable
* Previous inside‑sales account management or territory management experience is desirable
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