Closing Date 2025-12-12 Job Title: Process Excellence Manager Location: Kent/ Sussex/ Hampshire- The role can be based from one of our central offices within the region Job Type: 6 Month Secondment Hours: 37 hours per week Salary: Up to £50k depending on skills and experience Key Purpose Of The Job You will be accountable for the efficient and effective running of process excellence within Water Networks for Southern Water; with a team of 2 FTE, your focus will be optimising and streamlining existing processes in operations, playing a pivotal role in enhancing efficiency and reducing costs, improving overall operational performance and delivering compliance within Water Networks. Process Excellence Management is a challenging role due to the need to navigate the organisational structure while gaining buy in from the business through indirect line management. The process improvement will have to be driven alongside a complex business environment of process, people and technology, while leading a team. Accountabilities Manage a team of 2 FTE, building the team structure and procedures. Quantify and dynamically assess organizational workflow. Prepare, lead, conduct and follow up on (cross-functional) workshops for process improvements. Ensure end-to-end process standardization between locations and departments and align to best practice. Prepare Business Process Maps and models. Be a change agent for the organization and create new solutions for existing business problems. Define and implement Customer Experience improvements projects. Provide support to solve strategic and operations business (process) problems. Analyse the cost of existing processes within the business and look for potential cost savings and identify areas of improvement Lead or participate in cross-functional teams focused on process improvement projects, managing timelines, resources, and budgets. Key Skills/knowledge/qualifications/experience Strong problem-solving skills and the ability to identify root causes and recommend effective solutions. Excellent communication and interpersonal skills to collaborate with cross-functional teams, present findings, and drive change. Understanding of change management principles and experience in guiding teams through process changes. In-depth knowledge of process improvement methodologies and tools, such as Six Sigma or Lean. Ability to motivate, coach, mentor others by leading by example and sharing experience and knowledge As well as a great salary package, we also offer the below benefits! 25 days annual leave Bank Holidays Free annual flu jab and eye test vouchers Pension contributions up to 11% (depending on your contribution) An employee assistance program A network of sports and social clubs Company and performance-related bonus Life assurance equal to 4x salary Salary sacrifice electric car scheme (after 6 months service) Health Cash Plan Two paid volunteering days a year Occupational health service Discounts with over 800 popular retailers Digital GP service Study support may be available for job-related qualifications. Competitive maternity & paternity leave and flexible return to work options Cycle to work scheme. If you are an individual with a strong understanding of risk management, have the ability to undertake challenging conversations and drive positive change, we would love to hear from you! Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role? Privacy Statement: Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.