Employer description:
At XMA, we strive to unlock our clients’ potential by delivering innovative solutions and services that meet their needs. Then, we go the eXtra mile. Because we believe in eXceptional.
XMA supports your business every step of the way with our range of solutions and services, each one market-leading and fine-tuned to perfection. From seamlessly deployed hardware and bespoke software solutions, to shielding your assets with cutting-edge security, let our expertise steer your business. We’re with you every step of the way, helping you elevate customer satisfaction, streamline operational efficiency, and fuel growth. With over 35 years in the business and best-in-class solutions, see where eXceptional takes you.
Overview:
The main purpose of this role is to deliver service desk functions as described by ITIL providing excellent support services for customers through ticket ownership, adhering to service level agreements.
You will rotate through a minimum of three service desks utilising different ITSM’s which includes our Technical Desk and Device Management and have shadowing sessions on our L2/L3 desks. Additionally, they will spend time with other ITIL service practices and departments within XMA.
Responsibilities:
1. Act as XMA’s first point of contact for all technical incidents and requests, logging and resolving...