The IT Enablement & Digital Workplace Specialist supports the IT Manager in improving how IT tools, services and platforms are adopted and used across the organisation.
This role focuses on delivering practical enablement, training and user support, helping ensure that employees and Service Desk teams can effectively use IT solutions in their day-to-day work.
The role acts as a key connection point between IT and end users, helping to translate technology into simple, actionable guidance and supporting initiatives that improve productivity, user experience and ways of working.
Key Responsibilities
1. Adoption & Enablement Support
* Support the delivery of IT adoption and enablement initiatives aligned with IT priorities
* Assist in identifying gaps in tool usage, user experience and adoption
* Work with stakeholders and the IT Manager to understand user needs and common challenges
* Help encourage effective use of IT tools through practical guidance and support
2. Training & Capability Development
1. Support the design and delivery of IT training programmes for:
* End users
* Service Desk analysts (L1/L2)
2. Deliver training through a mix of:
* Workshops and drop-in sessions
* Short-form learning materials
* Guided support sessions
3. Crea...