Job Description
The Business
Our client is a forward-thinking manufacturing business who are market leading across Europe resulting in year-on-year growth most recently delivering record profits. Remaining very ambitious to continue business growth they produce a high touch product within their new production facility where they offer their customer base a complete end to end service.
The Role
The Repairs Supervisor will support the RMA and Warranty process by identifying faults, taking ownership of the full repair and replacement process working with a variety of hardware, screens and electronic components. Managing two direct reports (Repairs Technicians), this role also involves writing operating procedures, ensuring departmental processes and procedures are followed, analysis of data, identifying common faults and suggesting future design improvements. Key responsibilities-
Electronic and Electrical Fault Repair-
* Diagnose and repair electronic and electrical faults within returned products, including LCD screens and interior components
* Conduct initial testing and fault finding of returned assemblies and/or products
* Perform routine maintenance and calibration of electronic equipment
* Ensure all repairs meet quality and safety standards.
RMA and Warranty Process-
1. Take ownership of the entire repair and replacement process for returne...