The Why, the What and the Who...
Are you looking for a fun and fast-paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member, and in return you'll receive:
* The opportunity to earn an extra 50p per hour, paid monthly
* Access to apprenticeship programmes and our in-house management training
* Optional pension plan
* Additional holiday days with length of service, up to five days
* Ongoing training and development, with opportunities to fast track your career
* Free game vouchers every month
* 30% discount on food and drink for you and up to five friends
* 50% off food when working
* Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
* Long service awards
* A £15 donation to our charity partner upon completing your induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
The What...
As a Team Member, you will be at the heart of the customer experience!
No two shifts are the same; you might welcome customers at reception, host parties on the lanes, or serve food and drinks at our bar and diner. Your professional and engaging customer service, high energy, and enthusiasm will ensure our customers have a memorable, value-for-money experience every visit.
Our training covers all key areas of the centre, enabling you to support and add value at every stage of the customer journey. You may also work in the kitchen.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9 am to midnight. The busiest times are evenings, weekends, and school holidays, when we need availability from our team members. Here is an overview of typical shifts:
* Weekday AM: 09:00 - 17:00
* Weekday PM: 17:00 - 00:00
* Weekend AM: 09:00 - 18:00
* Weekend PM: 16:00 - 01:00
Shift times may vary by centre, and will be confirmed at interview. Team Members under 18 may be expected to work until midnight but no later.
We provide thorough induction and ongoing training, with opportunities for career development, including apprenticeships and management training.
To succeed as a Team Member, you should have:
* Excellent customer service and communication skills
* High energy and ability to work in a fast-paced environment
* A friendly, supportive team player
* Flexibility with working hours and shifts
* Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition.
Since our listing on the stock market in 2016, we have grown to over 75 centres in the UK and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud to be market leaders in experiential family entertainment, expanding with about three new sites annually.
We value diversity and inclusion, committed to creating a workplace that promotes equal opportunities. We believe that a diverse and inclusive environment makes us more relevant, competitive, and resilient.
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