Job Description
* Ensure high standards of services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets
* Conveys the hotel’s image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
* Manages and motivates Reception teams in order to improve sales and the quality of F&B and Front Office services
* Manages the movement and fluidity of the host-ables to ensure optimum efficiency and reactivity of peak guest service periods at reception and F&B outlets and leisure
* Improve the departments result by increasing sales and productivity of F&B and Front Office point of sale
* Actively upsell ALL memberships to maximise guest engagement and revenue.
* Proactively upsell room categories, car parking and leisure memberships to maximise total revenue per guest.
* Deputises for the Front Office Manager in her absence.
Qualifications
* Proven experience in a front office or reception role, preferably with supervisory responsibilities.
* Strong leadership and team management skills with the ability to motivate and coach staff.
* Excellent customer service, communication, and interpersonal skills.
* Ability to work in a fast-paced environment, multitask, and solve problems efficiently.
* Flexibility to work varied shifts
* Experience with hotel PMS systems (e.g., Opera) is an advantage.
* Hospitality or customer service qualification (preferred).
Benefits
* Pension Scheme
* A Discount Card to be used in Accor Hotels Worldwide
* Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
* Training & Development
* Additional holidays with service
* Recommend a friend scheme
* Employee Advisory Service
* ... And much more !
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