Key Responsibilities:
1. To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
2. Ensure the customer promptly receives their deliveries in excellent condition every time.
3. Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
4. Ensure all pre delivery checks are undertaken ensuring all required stock is on the vehicle for each customers’ delivery
5. Assist in the loading of vehicles as and when required
6. Ensure the customer is happy with their delivery before leaving the customer’s premises
7. Check all returns and collections are made and are correct
8. Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face at the point of delivery
9. Accurate and efficient completion of the delivery of stock to customer’s room of choice in a safe and efficient manner.
10. Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
11. Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act
Due to the nature of the work heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis – washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable to carry out this nature of work.
Experience & Qualifications
12. Excellent communication skills both face to face and on the phone
13. Problem Solver – Working to resolve customer problems at the point of delivery
14. Ability to build rapport with customers
15. Takes pride in delivering exceptional customer service
16. Be flexible in relation to shifts and duties with excellent timekeeping
17. Be smartly presented at all times and have excellent customer service skills and be detail focused
18. Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton
19. Must be willing to upskill to a driver in the future.
20. Must hold an existing Driving Licence.
21. DBS check will be undertaken
We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary. Benefits include access to a company pension scheme with employer contributions and other optional schemes you may wish to join. These are just some of the reasons which make Wincanton a great place to work!
Benefits include:
22. B&Q 20% discount card (once completing satisfactory probationary)
23. Access to benefits portal for everyday discounts
24. Employee Assistance Programme
25. Training and development opportunities including Customer Service training, management training programmes, management opportunities
26. Uniform
27. Recognition schemes
28. Access to a company pension scheme with employer contributions and other optional schemes you may wish to join.