Supporter Care Officer
Location: London, EC2Y 9AL
Hours: 35 hours per week
Contract: Permanent
Salary: £26,901 - £28,534 per annum based on 35 hours per week (plus London Weighting Allowance of £3,344 if applicable)
Do you have a high level of customer service experience with outstanding communication skills and a genuine enthusiasm for helping people?
An excellent opportunity has arisen for a highly personable customer care professional to join our Fundraising Operations Team as a Supporter Care Officer. The Supporter care team are responsible for managing and stewarding contact from the public and our incredible supporters about our Fundraising and Supporter Engagement activities. They are also a point of contact for people seeking help from the Red Cross or enquiring about our services.
For many they are the voice of the British Red Cross and provide the highest level of customer care, and supporter experience .
A day in the life of a Supporter Care Officer looks like Working closely under the guidance of the Supporter Care Manager and Team Leader, alongside two fellow Supporter Care Officers, as part of a collaborative and supportive team.
Managing a wide range of supporter enquiries across multiple channels-including phone, email, post. Covering everything from donation processing and fundraising questions to complaints and general information requests.
Collaborating with internal teams to share valuable insights from supporter feedback, helping to shape and improve campaigns and services across the organisation.
To be a successful Supporter Care Officer you'll be Experienced in delivering excellent customer service and handling general office administration with confidence and professionalism.
Able to thrive working in a fast-paced environment, with a keen eye for detail and the ability to build strong, meaningful relationships with donors and potential supporters.
Highly organised and self-motivated, with exceptional time management skills and the ability to juggle multiple projects simultaneously.
A clear communicator, both in writing and orally, with the ability to effectively engage with internal colleagues and external audiences alike.
Compassionate and empathetic, yet resilient and courageous-ready to navigate complex conversations with care and confidence.
A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download.
Closing date for applications is 23rd September 2025.
Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your commitment and expertise, you'll get:
• Holidays - You'll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
• Pension scheme - We offer up to 6% contributory pension.
• Flexible working - We will do what we can to make sure you work in a way that suits you
• Learning & Development Opportunities - We are one of the UK's largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
• Discounts - You'll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
• Wellbeing Support - Staff wellbeing is always priority. You'll have access to mental health and wellbeing support.
• Team Working - You will be working as part of a team that is supporting our mission of helping people in crisis.
• Cycle2Work -The cycle to work scheme enables you to lease a bicycle.
• Season ticket loan - We offer an interest free loan to buy a season ticket for travel between home and work.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together we are the world's emergency responders
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