Infor m3 erp support manager

Salary: £60,000 - 95,000 per year Requirements: Experience with Infor M3 CloudSuite and strong functional troubleshooting skills Proven experience providing 1st, 2nd and 3rd line support for ERP or business-critical applications Experience in continual service improvement, process mapping and workflow improvement Ability to translate business requirements into functional outcomes, configuration changes or controlled enhancement requests Experience managing ERP change control, including impact assessment, testing, approval, deployment and rollback planning Experience handling integrations, supplier escalations and third-party support requests Experience supporting ERP improvement projects and contributing to an IT applications roadmap Line management or coaching experience, ideally supporting reporting or BI staff Strong communication, documentation and training skills Ability to work hybrid from our Colchester/Tiptree area location and commute reliably within the United Kingdom Responsibilities: Provide expert 1st, 2nd and 3rd line support for Infor M3, including functional troubleshooting and user support Lead continual service improvement across ERP processes to improve efficiency, usability and data quality Map current business processes and design improved future-state workflows aligned to Infor M3 capability and good practice Translate business requirements into clear functional outcomes, configuration changes or controlled enhancement requests Own governance for ERP changes, including impact assessment, testing, approval, deployment and rollback planning Manage integrations, supplier escalations and third-party support requests relating to Infor M3 and connected applications Support the planning and delivery of ERP improvement projects and contribute to the wider IT applications roadmap Line manage, coach and support one BI and Reporting Analyst, ensuring reporting outputs align with business priorities Develop user confidence through guidance, documentation, training and supportive change adoption Technologies: ERP Support Cloud Power BI More: We are Wilkin & Sons, a unique family business that values and supports our people, with a strong culture of promoting from within as skills grow. This is a varied and influential hybrid role based in Tiptree, Essex, with occasional travel within the Essex area and a minimum of three days in the office each week. We offer a salary of £60,000–£95,000 per annum depending on experience, 25 days holiday plus bank holidays, free onsite parking, employee events and family days, an annual profit-based bonus, health and wellbeing benefits, staff discounts, and other company perks. The role gives us the opportunity to shape how Infor M3 is used across our organisation, improve business-critical processes, and contribute to reporting, data quality and wider IT applications strategy. last updated 25 week of 2026