Assistant Service Manager
£45,000. OTE £50,000 +
08:00 - 18:00 (30min unpaid lunch), plus 1 in 4 Saturday 07:00 - 1300.
* A day off for your Birthday
* 23 days of annual leave per year
* Four times death in benefit
* Auto-enrolment pension
* Enhanced Maternity and Paternity pay policies
We are seeking an experienced and dedicated Assistant Service Manager who is passionate about delivering exceptional customer service. You will play a key role in supporting the Manager, leading the front-of-house team, and ensuring a seamless experience for our customers.
This is an exciting opportunity to join an award-winning, multi-franchise dealer group with a strong presence throughout the M5, M4, and M42 corridors.
Assistant Service Manager Key Responsibilities
* Lead the front-of-house team to meet daily operational goals.
* Ensure customer satisfaction and maintain high standards of delivery.
* Monitor workshop loading and scheduling.
* Liaise with workshop control to ensure customer expectations and deadlines are met.
* Proactively keep customers informed on the status of their vehicles.
* Book in appointments aligned with workshop capacity and customer convenience.
* Provide accurate job costings and inclusive estimates.
* Produce job cards, estimates, and invoices accurately and in a timely manner.
* Explain completed work to customers and identify upselling opportunities.
* Ensure warranty work complies with manufacturer policies.
* Accurately record work types including retail, warranty, internal, and non-chargeable.
* Coordinate with the Parts Department for parts availability.
* Meet and exceed daily, weekly, and monthly performance targets.
Benefits for you
* A day off for your Birthday
* 23 days of annual leave per year
* Four times death in benefit
* Auto-enrolment pension
* Enhanced Maternity and Paternity pay policies
If you are interested in discussing the role of Assistant Service manager further, please contact Tony Gallagher at E3 recruitment.
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