We are seeking an enthusiastic and astute individual to join our team as a Customer Service Advisor. This is a fantastic opportunity for someone passionate about delivering exceptional customer service and interested in working with a respected, within the textiles and interiors industry. As a Customer Service Advisor, you will provide expert support across a diverse product range, ensuring a best-in-class experience for both UK and international clients. If you enjoy working in a dynamic, collaborative environment and are committed to customer satisfaction, this role offers both personal growth and the chance to contribute meaningfully to business success. Key Responsibilities 1. Engage with clients via phone, email, and online channels, delivering friendly, responsive, and professional service for all enquiries. 2. Offer in-depth product knowledge related to luxury textiles, interior design solutions, and curated collections. 3. Guide customers through the order process, product selection, sampling, and after-sales support. 4. Proactively resolve queries or concerns to ensure a seamless experience from initial enquiry through to delivery.
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