Job Description
IT Co-ordinator
Job Title: IT Co-ordinator
Reporting To: Operations Manager
Location: K Beverage Head Office / Field Based
Business: K Beverage Ltd - Starbucks Franchise Partner
Role Purpose
To support the day-to-day IT operations across the K Beverage Starbucks store estate and Head Office, ensuring all systems, equipment, and technology are fully operational to support business performance.
Key Responsibilities
* Provide first-line IT support to stores and Head Office teams.
* Manage IT helpdesk queries and ensure timely resolution of issues.
* Support EPOS, tills, payment systems, Wi-Fi, printers, and store technology.
* Coordinate hardware set-up for new stores, refurbishments, and replacements.
* Liaise with third-party IT providers, engineers, and suppliers.
* Maintain IT asset registers, user accounts, and equipment records.
* Support onboarding/offboarding for new starters and leavers with system access.
* Ensure stores are escalated quickly where IT issues impact trade.
* Assist with system upgrades, software rollouts, and technology projects.
* Promote IT security and data protection best practice across the business.
* New store IT order Support.
* Making Decisions to co-ordinate as per the business needs.
Skills & Experience
* Previous experience in an IT support or co-ordinator role.
* Good knowledge of Microsoft Office, Windows systems, and basic networks.
* Strong problem-solving and organisational skills.
* Excellent communication skills with non-technical users.
* Retail or hospitality systems experience desirable.
Personal Attributes
* Proactive and service focused.
* Calm under pressure.
* Strong attention to detail.
* Able to prioritise urgent issues.
* Professional and approachable manner.
Additional Requirements
* Travel to stores as required.
* Full UK driving licence preferred.
* Flexibility to support occasional out-of-hours system changes if needed.
Compensation
Competitive salary
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