Platinum Suzuki in Cirencester is part of one of the South West's largest and highly respected family-owned motor groups. We pride ourselves on creating a supportive, professional working environment where our Team Members can thrive. With a strong commitment to employee wellbeing, ongoing development, and internal progression, we offer genuine, long-term career opportunities alongside industry-leading manufacturer training.
The Role
We are seeking a motivated and customer-focused individual to join our busy Service Department as a Trainee Service Advisor. This is an excellent entry-level opportunity for someone looking to build a career within the automotive industry, supported by structured training and development.
You will play a key role in delivering an outstanding customer experience, acting as the link between our customers and our workshop team in a fast-paced and friendly environment.
Key Responsibilities
* Provide a professional and welcoming experience for all customers
* Accurately capture and document customer requirements and concerns
* Carry out vehicle walkarounds and support with service inspections
* Clearly explain recommended work and service requirements
* Prepare and communicate accurate cost estimates
* Schedule service and repair appointments efficiently
* Liaise with technicians to ensure work is completed on time
* Maintain regular communication with customers, ensuring satisfaction throughout their journey
About You
* Previous customer service experience and drivers licence is desirable
* Excellent communication and interpersonal skills
* Strong organisational skills with the ability to manage multiple tasks
* A proactive approach with good problem-solving abilities
* Basic IT skills for system use and record keeping
* An interest in the automotive industry (knowledge is advantageous but not essential)
What We Offer
* Competitive salary with bonus opportunities
* Ongoing manufacturer and in-house training
* Clear career progression within a growing motor group
* A supportive, team-oriented working environment
* Recognition and rewards for performance and commitment
* Company events
* Company pension
* Employee discount
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* Referral programme
* Sick pay
* Store discount
If you are enthusiastic, customer-focused, and looking to start or develop your career in the automotive sector, we would be delighted to hear from you.
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