Ref: FGBServiceAdmin
Working Hours Monday to Friday 45hrs ( flexible for right candidate)
Location FG Barnes Guildford
Salary £30k -£33,600 OTE
Benefits
• 22 Days Holiday, Birthdays given as additional day off + Bank Holidays
Closing Date 30/11/2025
Service / Warranty Administrator
Salary: £30k - £33,600 OTE)
At FG Barnes in Guildford, Surrey. We are a family owned company established since 1899. We are looking to recruit a high calibre individual to join us as a Service and Warranty Adminstrator for a multi-franchise Workshop ( Vauxhall / OMODA / JAECOO and Nissan)
Relevant experience required.
Key responsibilities will be as follows:
* Service Administration
* Schedule, confirm, and manage service bookings to ensure efficient workshop loading.
* Open and process job cards for all workshop work in line with company and manufacturer requirements.
* Maintain accurate records of all service work, ensuring customer and vehicle details are kept up to date.
* Liaise with the workshop team to monitor job progress and update customers accordingly.
* Invoice completed jobs promptly and accurately, checking labour, parts, VAT, and any non-revenue items.
* Process payments, deposits, and internal transfers in line with company policy.
* Warranty Administration
* Accurately prepare, submit, and track manufacturer warranty claims within required deadlines.
* Ensure all claims meet manufacturer standards and are fully supported with the necessary documentation.
* Monitor claim rejections and provide corrective action where necessary.
* Maintain detailed records of all claims for audit and compliance purposes.
* Ensure the business maximises warranty claim opportunities while adhering to manufacturer guidelines.
* Customer & Dealer Support
* Prepare service handover packs and customer documentation.
* Handle customer queries relating to service work, invoicing, or warranty in a professional and timely manner.
* Liaise with Service Advisors, Technicians, and Parts staff to ensure smooth communication across departments.
* Compliance & Reporting
* Ensure all internal systems (including iDealFile where applicable) are accurately updated and maintained.
* Assist in maintaining accurate service history records and compliance documentation.
* Support the Service Manager with reporting, audits, and manufacturer standards.
* Maintain high standards of accuracy and organisation across all administration duties.
* Other Duties
* Provide hoilday cover within the Service Advisor team as required.
* Access to CBS Car Scheme
Benefits
* 22 Days Holiday, Birthdays given as additional day off + Bank Holidays
Job Type:
* Full-time. Monday to Friday, 45 hours. Can be flexible for the right candidate
Pay:
* £30,000 per year (£33,600 OTE)
Work Location:
* In person
If you would like to apply for the role, please complete the application form below.