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Do you want to be at the forefront of change within the maritime industry? This is a fantastic opportunity for an Fleet Category Manager to excel their career within Silverstream Technologies.
Reporting To: Head of Customer Support
Location: Southampton Office
This key role requires an experienced, customer orientated and technically minded individual to take full ownership of the wide-ranging activities of fleet category management, including but not limited to warranty case management, technical inquiries, customer training, fleet metrics and data tracking and service/ aftersales support for a given fleet of ships.
The post holder must have the necessary drive and organisational skills to manage these activities to their conclusion despite the unique challenges of managing shipping fleets.
Experience / Qualifications:
Degree in Marine Engineering or related subject, or relevant qualifications and/or commensurate and significant level of experience in field relevant to the specific role.
Direct and strong experience/ understanding of commercial shipping practices.
Ability to read and interpret both mechanical and electrical drawings.
Excellent organisational skills, and ability to manage multiple cases at same time, including when in a remote location and under pressure.
Excellent analytical and diagnostic skills are essential.
Ability to construct and write concise and professional technical and ship visit reports.
Excellent written, verbal, and presentational skills are essential including planning constructing and delivering high quality PowerPoint slide packs to both remote and in-person audiences that may be internal and external (Customers/Ship Operators)
Confident and clear interpersonal skills are required for success in a role which engages with a wide range of cultures, languages, and hierarchies inside and outside the company.
Ability of being able to work professionally and unsupervised.
Demonstratable knowledge of safe working practices including risk assessments.
Positive and optimistic personality with natural resilience to be able to manage the ups and downs of the Customer Support environment.
A self-starter with the ability to hunt and find information, and quickly build good working relationships to garner help and knowledge from colleagues and supplier network.
Willingness to travel overseas if required.
Flexi-Time with your working hours
Annual Bonus
Life Assurance Cover
Private Medical Insurance
24/7 GP Access and Mental Health Support
25 days Annual Leave + Public Holidays
Company Sick Pay
Discounted Gym Membership
How To Apply:
If this is the role for you, please submit your CV by clicking the "Apply for this job".
Please note if you are applying from outside the UK, you must be willing to relocate and have the rights to live and work in the UK.
Interview Process:
Successful candidates will be taken through a 2 stage interview process with Silverstream:
1st Stage Interview - Via Teams.
2nd Stage Interview - In Person - Southampton/ London
Note: All successful applicants will receive contact from Faststream before submitting your CV to Silverstream.
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