Job Description
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.
Our Customer Service Advisors (known locally as a Property Manager), play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!
The Role:
As a Property Manager you will be fully managing a portfolio of properties across our Sequence brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.
Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
Coordinate urgent and routine repairs and maintenance
Liaise with trades people/contractors and keeping customers up to date
Organise safety inspections and managing remedial works
Liaise with landlords following regular property visits
Assist customers with general tenancy queries
Carry out weekly partnership calls with colleagues and welcome calls with new customers
Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
Provide a first-class service to maximise customer retention
Ensure personal and team deadlines are met, service levels maintained and KPI’s achieved
About You:
We’re not just looking for good customer service; we`re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore, you will need the following skills: -
A positive ‘can-do’ approach is essential
Passionate about delivering exceptional customer service
Confident communicator, both verbal and written
Excellent organisational skills with attention to detail
Strong time management skills and able to prioritise workload
Ability to problem solve
Able to remain calm under pressure and work to timescales
What you get in return for a career as a Property Manager:
20 days annual leave increasing with length of service
Pension scheme
Full training, support and guidance
Excellent career progression opportunities throughout the business
Outstanding discounts across retail, entertainment, travel and health
Why join us?
The Connells Group is a market leading brand across The Wirral. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.
Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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