We are supporting a leading global insurance and risk services organisation in the appointment of a strategic and delivery-focused Head of Global Claims IT. Based in London, this high-impact role will oversee the modernisation and optimisation of global claims technology capabilities, driving the transformation of a multi-region delivery function spanning North America, Europe, and India.
This is a unique opportunity to shape the future of enterprise claims technology, embedding Agile ways of working, improving delivery velocity, and enhancing user experience across the value chain.
Core Responsibilities:
* Define and Evolve the Claims Technology Roadmap. Evaluate business requirements, assess platform suitability, and identify opportunities for improvement, enhancement, or replacement with emerging technologies.
* Lead the end-to-end implementation of claims platforms using Agile, test-driven, and behaviour-driven development methodologies.
* Lead the reorganisation of a globally distributed technology team of 200+ internal and external professionals, shifting focus toward efficient, high-quality engineering output.
* Prioritise user experience and adoption as critical success metrics for all technology initiatives.
* Embed an Objective and Key Results (OKR) approach across the function, ensuring transparency, accountability, and performance-driven execution.
* Interface with cross-functional stakeholders across operations, enterprise technology, and transformation to co-create reusable microservices and a cohesive API ecosystem.
* Represent the technology function with confidence and clarity, promoting modern engineering practices and championing talent development.
Skills / Experience Profile
* Experience leading the transformation and optimisation of global claims technology platforms.
* Significant Agile delivery experience, with the ability to manage complex workstreams across multiple geographies and stakeholder groups.
* Proven ability to deliver multiple enterprise-scale technology initiatives concurrently.
* Experience working with low/no-code platforms.
* A strong leadership track record in managing large-scale IT change and migration programmes.
* Demonstrated ability to lead high-performing, distributed teams and build future-fit IT capabilities.
* Outstanding stakeholder engagement and communication skills, with the ability to translate complex technical content into business-aligned strategy.
* Bachelor’s degree or equivalent professional experience.
* Insurance or financial services industry background (preferred but not essential).
* Proven leadership in large-scale, Agile-based claims or enterprise platform delivery.
* A strong record of innovation and value creation through technology transformation.
* A commitment to building inclusive, high-performance teams and nurturing emerging talent.
* The confidence and clarity to operate in a high-profile leadership role with significant cross-functional exposure.
Additional Information
* Salary Comp Information: Commensurate with Global IT Leadership
* Base Location: London with occasional global travel
* Working Pattern: Flexible (circa 50/50 onsite / offsite)
* Visa Requirement: UK (Sponsorship not offered)
* Background checks: FCA / BS7858
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