Closing date: 12 May 2026
Kingston and Richmond NHS Foundation Trust
Gastroenterology Team Leader
The post holder will be a senior point of contact for the administrative function within the clinical services and will have delegated responsibilities from the administration manager. The post holder will work as part of a multi‑disciplinary team and will provide support in the proactive management of the patient pathways, ensuring that information systems are kept updated and accurate, liaising with patients and other staff in the hospital, and ensuring that the administrative processes are safely managed and efficient.
Main duties of the job
* Ensure high levels of patient and clinician satisfaction by being an accessible, customer‑focused and knowledgeable point of contact.
* Collect and monitor data pertaining to the service and contribute to service development and projects as required.
* Facilitate and coordinate the care pathway of patients under the care of the IBD Team, including those on medical therapies.
Person Specification
Experience
* Experience of using full range of IT systems and patient data systems
* Experience of using Microsoft Office, including Word and Excel
* Experience of scheduling outpatient appointments and/or admissions
* Experience of working in a multi‑disciplinary team
* Experience of working in a healthcare setting
* Experience of working in the NHS
* Experience of supervising staff
* Basic knowledge of medical terminology
Qualifications
* Educated to A‑level, or NVQ Level 4 in Business Administration/Customer Care or equivalent experience
Skills
* Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
* Ability to plan, prioritise and delegate workload
* Ability to initiate and coordinate change to own working practices
Knowledge
* Good knowledge of speciality specific patient pathways
* Understanding of patient priorities and performance targets related to appointments and waiting times
* Ability to follow and work to policies and protocols
* Reliable and adaptable
* Understanding of Primary Care, GP and community services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
Kingston and Richmond NHS Foundation Trust
£32,199 to £34,876 a year pro rata pa incl. HCAS
#J-18808-Ljbffr