Role: Housing Solutions Assistant at Babergh and Mid Suffolk District Councils.
Location: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
Salary: £27,694 - £31,022 per annum (pro rata)
Hours: Full Time, 37 hours per week
Contract: Fixed Term Contract or Secondment opportunity for 9 months to cover Maternity Leave
About The Role
* First point of contact for people who approach the council for housing help.
* Assess their situation, give basic housing advice and ensure each case is passed to the appropriate officer.
* Handle financial tasks linked to homelessness, including making agreed payments; keep accurate records, update the homelessness system and maintain a good understanding of housing law, welfare benefits and the local private rented market.
* Work closely with colleagues across the council and with external partners such as social care, probation and housing providers.
* May be asked to support the council’s emergency response arrangements when required.
About You
* Good understanding of housing and welfare issues.
* Strong problem‑solving skills.
* Ability to communicate clearly with a wide range of people.
* Can manage a busy and varied workload, work independently and respond calmly to challenging situations.
* Demonstrates fairness, empathy and professionalism; maintains accurate records and works well with colleagues and partners to deliver a high‑quality service.
Benefits
* Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
* Competitive Local Government Pension Scheme.
* Wellbeing Support and Employee Assistance Programs.
* Private Health Care Options.
* Electric Vehicle Salary Sacrifice Scheme.
* Paid volunteering days.
* Flexible and hybrid working arrangements (Business needs permitting).
* Great learning and development opportunities.
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