Head of Operations (Confidential Appointment) Location: Cambridgeshire Sector: Building Services / Engineering Operations Reporting to: Managing Director We are recruiting on behalf of a well-established building services organisation for a Head of Operations to lead and develop a multi-disciplinary operations function covering plumbing, electrical and air conditioning services across residential and commercial projects. This is a senior leadership role with responsibility for operational delivery, team performance, customer satisfaction and financial efficiency. The Role As Head of Operations, you will oversee the day-to-day performance of the Operations Department, managing engineers, coordinators and key stakeholders to ensure high-quality service delivery. You will act as a senior representative of the business, working closely with clients, suppliers and internal teams while reporting directly to the Managing Director. Key Responsibilities Lead, schedule and direct engineering teams to meet service demand and customer expectations Recruit, train, manage and develop operations coordinators and team members Oversee quality standards, productivity and continuous improvement across operations Conduct performance reviews, appraisals and set improvement objectives Establish and maintain training programmes aligned with procedures and safety standards Communicate daily with mechanical, electrical and ...