The post holder will be required to undertake a wide range of administrative duties, providing support to the Care Group Operational Management Team within the Division of Surgery to achieve their quality, activity, productivity and financial targets.
The role will involve responsibility for ensuring that outpatient clinics for registrars and clinical fellows are built in line with approved medical staffing rotas in a timely fashion.
Providing support to the Care Groups, tracking and allocating appointments for patients where it is identified that there is insufficient capacity to accommodate within the clinically determined timeframe, i.e. fast track, urgent 'fully booked' and ward discharge appointments. To manage capacity and demand effectively via a spreadsheet/rota coordination. Liaising with nursing staff and management to ensure the setting up of waiting list initiative clinics, ensuring that there is adequate staff cover and that the clinics are fully utilised.
Main duties of the job
* Set up registrar and clinical fellow outpatient clinics, after rotas are confirmed by medical staffing. NB: registrar and clinical fellow clinics with <2 weeks notice prior to clinic date will require populating with appropriate patients to ensure maximum capacity is achieved in clinics.
* When setting up registrar and clinical fellow clinics ensure that all NEW slots are linked to the relevant ERS identifier and are published for visibility in primary care by GP's.
* Provide support to the Care Groups to ensure that short notice clinics - Clinics booked at less than 2weeks notice are booked and patients contacted.
* Provide support to the Care Groups, as and when required, in the validation of the follow up back-log and high risk patients
* Provide support to the Care Groups, allocating appointments for patients where it is identified that there is insufficient capacity to accommodate within the clinically determined timeframe, i.e. fast track, urgent 'fully booked' and ward discharge patients. Ensuring tracking mechanisms are in place to ensure such appointments are monitored on a daily basis to avoid patients being 'lost or delayed to follow ups'.
About us
An opportunity has arisen within Division of Surgery for a Care Group Support Assistants, Band 3. The post holder would be required to undertake a wide range of administrative duties, providing support to the Care Group Operational Management Team to achieve their quality, activity, productivity, and financial targets.
The post will involve tracking and allocating appointments for patients, where it is identified that there is insufficient capacity to accommodate within the clinically determined timeframe, i.e. fast track, urgent 'fully booked' and ward discharge appointments.
The role will also involve responsibility for ensuring that outpatient clinics for Middle Grade doctors are built in line with approved medical staffing rotas in a timely fashion.
Job responsibilities
The post holder will work with different departments within the Trust i.e. Medical Staffing Department, Care Group Senior Management Team, Access Team, Outpatient Reception Team, Fast Track Team and Medical Secretariat.
To apply you should possess the following:
* Experience in using Patient Management System (Careflow)
* Possess NVQ 3 or equivalent qualification.
* Proven experience in the management of 18-week RTT patient pathways.
* Proven, effective office experience and administration skills.
* Good communication skills both written and verbal.
* Knowledge of the Trusts Patient Access Policy.
* Ability to prioritise workload effectively.
For more details please read the JD attached
Person Specification
Qualifications
* Minimum education to GCSE or equivalent standard, including English.
* Evidence of continued personal development
* Use of Microsoft Office: Word, Excel, and PowerPoint.
Experience
* Proven experience in the management of 18week RTT patient pathways
* Demonstrates effective customer care skills
* Demonstrates an awareness of Confidentiality/health and Safety and security
* Knowledge of Diary Management
* Ability to undertake allocated blocks of work
Skills
* Good Communication skills both written and verbal with the ability to communicate at all levels
* Team Player
* Ability to prioritise workload effectively
* Effective organisational skills
* Ability to work flexibly as part of a team
* Ability to instruct and manage others as required and appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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