As an Onboarding Specialist, you'll play a crucial role in guiding new clients through the software setup process, ensuring they are equipped for success right from day one. Whether online or onsite, your expertise will help clients maximise the value of the software and achieve their goals swiftly.
Our client offers a digital platform dedicated to supporting social care and health providers in delivering compassionate, compliant, and effective care. Trusted globally, their mission is to empower care teams and elevate standards within communities. As an Onboarding Specialist, you will be vital in training management and teams to use the software, helping them provide better care and making their daily responsibilities easier.
* Deliver engaging, structured online software training to new users.
* Assess training needs for individuals and groups to tailor learning experiences.
* Provide personalised guidance to users, fostering confidence and competence.
* Monitor trainees' progress, ensuring they acquire essential skills.
* Keep detailed records of training sessions for continuous improvement.
* Evaluate the effectiveness of training programmes and adapt as needed.
* Identify and resolve irregularities promptly to maintain a smooth onboarding process.
* Develop and update comprehensive self-serve documentation and training materials.
About you:
* Proficient with technology and hands-on training experience.
* A patient, friendly, and encouraging trainer who builds confidence and promotes learning.
* Enjoys the flexibility of a hybrid work setup, thriving in both independent and remote environments, and capable of self-managing.
* Maintains a steady, disciplined work pace to ensure dependability.
* Views processes as intentional and efficient, focusing on continuous improvement.
* People-oriented, empathetic, and a positive communicator with a friendly and professional attitude.
* Communicates clearly and accurately, offering detailed knowledge about your areas of responsibility.
* Completes delegated tasks with thorough follow-up to guarantee high-quality work and attention to detail.
* Aims to become an expert in your field, serving as a resource and mentor for others' growth and learning.
Join this talented team in a full-time, permanent position with flexible hybrid working options—work from home, on-site at Stockley Park, or at client locations. Enjoy attractive benefits such as private healthcare, a generous company bonus scheme, free parking, and quarterly company events. Discover a role where your skills are valued, your work-life balance is healthy, and you have the opportunity to grow your career.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Paid volunteer time
* Private medical insurance
* Referral programme
* Sick pay
* Work from home
Ability to commute/relocate:
* Uxbridge UB11 1FW: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you proficient in using Microsoft Office Suite and confidently know your way around a laptop?
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Uxbridge UB11 1FW