Operations Manager
Location - across all services
Salary: A£55-60k pa
Our values reflect us all and they're the beating heart of everything we aspire to be. They set out our culture, the way we behave and the way we do things.
Our values:
1. Change perceptions. See the world through the eyes of the people we support and mold the world around them.
2. Take a different outlook. Be confident to use our wealth of experience and knowledge to look at unique situations differently.
3. Be nice, kind, patient, resourceful, open minded, resilient and forgiving.
4. Understand why situations occur. We take an evidence-based approach to why behavior occurs and how to respond appropriately.
5. Everyone's opinions matter. We value every individual as part of the team, and they are key to the success of the people we support and the organization.
We operate seven apartment-based care homes located in Castleford, Garforth, Snaith, Bradford, Roundhay, Pudsey and Rastrick. Each of our homes provides supportive accommodation for 6-9 individuals within their own homely flat-based settings. As we prepare to launch our brand new service in Rastrick, scheduled to open early 2025, we are seeking experienced, dedicated, and motivated individuals to join our team. The services are yet to be inspected by CQC, so we're looking for someone with a proven track record in operational management and achieving great outcomes (Good or better CQC ratings under your belt is a big plus!).
You'll be supported every step of the way by a brilliant team.
Role Overview:
1. Reporting to the Director of Operations, you'll work alongside a group of managers ensuring consistent and reliable care across your allocated services.
2. You will be accountable for the operational delivery of a number of services, coaching and providing regular feedback through good governance, audits and data analysis.
3. You will be familiar with budgeting, maintaining financial performance and seeking opportunities for growth.
4. You'll be passionate about supporting adults with lots of different needs such as learning disabilities, autism and mental health.
Your Responsibilities:
Person-led Care:
1. You will work alongside the people we support and our colleagues to build positive relationships that enable people to take positive risks or have their say about the support they receive as well as develop skills on a practical or personal level.
2. You may deliver personal care to people where and if required in a person-centred way that is always respectful and dignified.
3. As the Operations Manager, you will be responsible for the delivery of effective and efficient personalised services for people, ensuring systems, processes and practices are in place and reported to keep people safeguarded from abuse.
4. Work with external stakeholders and internal support functions to learn from the past and reflect on new ways of working to reduce future incidents and build positive relationships.
Great Planning & Leadership:
1. You will lead a culture that reflects our values and supports our colleagues and the people we support.
2. You will ensure all risks to people supported are continually assessed, their safety monitored and managed.
3. You will work to ensure information is collated and recorded in line with our Quality Assessment System and regulatory requirements.
4. Manage the appropriate maintenance of records and personal information in line with GDPR.
5. Ensure that all policies and procedures related to the running of all services under your responsibility are adhered to.
6. Support the disciplinary and grievance process by leading on and assisting in investigations.
Deliver Great Standards:
1. Ensure you follow guidelines, strategies and procedures as set out in our policies.
2. Ensure that all services across your area of responsibility are operating in alignment with company standards.
3. Develop comprehensive and time-bound action plans to address non-compliance.
4. Manage recruitment requirements across all homes under your responsibility.
5. Work with managers to ensure colleagues adhere to the GCSS Codes of Practice.
Work as a team:
1. Participate in the senior on-call system to provide out-of-hours support.
2. Participate in regular review meetings and senior management meetings.
3. Work alongside our expert functions to deliver on key outcomes.
Professional Boundaries and Communication:
1. Ensure communication is effective, respectful, professional, and clear.
2. Conduct yourself in a professional manner and act as a brand ambassador.
3. Create a culture across the services that respects the individual as an adult.
4. Build strong relationships with external stakeholders.
Sustainability:
1. Ensure leadership, capacity, and capability to deliver high-quality sustainable care.
2. Demonstrate a collaborative proactive, inclusive, and timely approach to recruitment.
3. Manage allocated budgets, ensuring proper use, accounting, and reporting of all finances.
We are looking for:
1. Minimum of 5 years of experience working in a related care setting, preferably in a leadership or management role.
2. Genuine passion for making a difference in the lives of individuals with autism, learning disabilities, and complex needs.
3. Proficiency in behavioural assessment and analysis techniques.
4. Strong leadership and coaching skills.
5. Proven track record in staff management.
6. Commitment to upholding the highest standards of honesty, integrity, and professionalism.
7. Comprehensive knowledge of relevant regulations and best practices.
8. Ambitious and energetic, with a drive to exceed expectations.
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