# Fleet Aftersales Manager## Job Introduction**Role Overview**The Aftersales Manager plays a vital role in the functioning of our Fleet department. The Aftersales Manager oversees the day-to-day operations of the aftersales department, ensuring processes run efficiently and accurately to support the timely fulfilment of vehicle orders, supporting the Pentagon Group's reputation for excellence.**Reporting Structure**• **Reports To:** Head of Fulfilment • **Responsible For:** Fleet Workshop Manager, Parts Department, Aftersales Department and Technicians in conjunction with the workshop manager. • **Key Relationships:** Fleet Workshop Manager, Workshop Technicians, Parts Department, Colleagues within the Fulfilment and Corporate Fleet departments, Accounts.**Main Purpose of the Role*** Drive continuous improvement in the aftersales department.* Ensure aftersales and fleet targets are met through effective planning and execution.* Act as the primary point of contact for all aftersales, providing clear and accurate feedback.* Manage all operational aspects of the aftersales department to ensure smooth day-to-day running.* Identify and escalate issues or concerns promptly to the Head of Fulfilment Manager**Key Responsibilities****Aftersales Department*** Provide effective line management of aftersales colleagues, identifying training needs and ensuring appropriate support and development opportunities are in place.* Maintain a clean, safe, and organised work area.* Manage and provide support to all colleagues.* Ensure the department remains fully audit-ready at all times, with processes and documentation maintained to required standards.* Oversee all health & safety procedures, ensuring everyone is working safely at all times.* Collaborate with colleagues to ensure effective workflow and customer satisfaction.**Cost & Efficiency*** Ensure the department submits accurate forecasts by the agreed weekly deadline (Thursday).* Monitor and maintain accuracy in costings, job cards, and parts invoicing.* Work closely with the Accounts department to support financial accuracy and control.* Ensure compliance with all Health & Safety policies and procedures.* Monitor and control Work in Progress (WIP) values to maintain efficiency and profitability.**Key Performance Objectives*** Attend and actively contribute to daily operational meetings.* Oversee parts stock control to support smooth workshop and fleet operations.* Prepare and submit accurate forecasts in line with business requirements.* Set, manage, and review team objectives to drive performance.* Develop and implement training plans to support technician growth and skills development.* Conduct Performance Development Reviews (PDRs) to evaluate and enhance team performance.* Deliver on aftersales and fleet department objectives in line with company targets.* Manage vehicle flow across the workshop and yard, ensuring timely processing.* Supervise and support yard colleagues to maintain smooth operations.* Act as the main point of contact for external contractors, ensuring work is delivered safely and effectively.**Other Duties**Perform any additional tasks reasonably required by senior managers that align with the business goals and fall within your capability.### Fleet Aftersales Manager* **Salary** up to 50,000 +annual bonus + company vehicle +great company benefits* Annual* **Job Reference** ukmotus/TP/13162/1627* **Contract Type** Full Time* **Closing Date** 01 November, 2025* **Job Category** Service* **Business Unit** PMG West Hallam* **Location** West Hallam, United Kingdom* 02 October, 2025
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