Salesforce Support Manager Department: Operations Employment Type: Permanent - Full Time Location: Leicester Reporting To: Director of Operations and Change Compensation: £35,000 - £45,000 / year Description Reports to: Director of Operations and Change Location: Leicester Working hours: Monday to Friday, 37.5 hours a week We are looking for a Salesforce Support to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management. As a member of the Technology team, you will be working with key stakeholders within the business to get the very best from our existing and new SalesForce Tool. Communication is key, you will need to actively engage with the business and project teams to understand their needs and work collaboratively to deliver technology solutions. Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story. What We Need from Yü Here's a taste of what you'll be doing: You should have a proven track record of SalesForce Admin and Support, preferably with Energy Industries module, being SalesForce certified. Be customer centric to ensure the business and project teams have an excellent user experience. Excellent communication skills. Experience of other SalesForce integrated tools such as MuleSoft and Financial Force Manage service transition from the programmes into BAU. Environment management ensuring the stack is correctly governed and managed to ensure projects and CI/CD initiatives are correctly deployed to time and budget. Experience of undertaking Salesforce upgrades and ensuring the business are aware of new features. About Yü If you have what it takes you could be just what we're looking for… Essential Requirements: Provide first line support to the business for open issues and be the first point of contact to third party support teams. Administer the Salesforce environments ensuring the solution and all environments are operational and supported at all times. Co-ordinate any developments and service tickets where relevant with the third party support and development teams. Proven experience of using GitHub/Gitlab. Manage and maintain the Jira system. Undertake configuration changes to the system and deploy. Ticket management and prioritisation of activities. Attention to detail to ensure the business receive optimised solutions that meet the organisational need. Receive and co-ordinate the changes delivered through Sales Force Release Notes, ensuring the business are aware of new features being delivered. Strategic Duties: Application Administration and Support and Administration Project support Create governance to support change and deployment into the applications This is not exhaustive and reporting structure will be subject to change in the future as the company grows. Yü Come First We have a wide range of benefits for our employees including: 24 days annual leave bank holidays Day off on your birthday Learning and development opportunities Generous bonus scheme based on individual and team performance Annual leave purchase Training and development opportunities to Supervisory and Management positions Training and development opportunities to spend time in our sister business Yu Smart Employee perks and support Pension Plan Death in service and critical illness cover Recognition and reward Modern stylish working environment £5k bonus PA eligibility starts after successful competition of probation period, and successful completion of OKPI's. Eligibility for £35k starts after 12 months and includes basic and enhanced bonus scheme and is for exceptional performance in results including debt recovery, compliance, quality and customer experience If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do. YUIndeed