ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus.This ERP Support Manager role offers a chance to develop within a high-growth company where training is baked into the culture. You'll be working on a highly configurable, ever-evolving ERP platform with bi-weekly product updates and extensive opportunities to build deep application knowledge. Day to day, you'll lead and manage a support function of up to 8, including 3 team leads across all support tiers. You'll handle escalations directly, mentor the team, and drive SLA adherence. As a hands-on manager, you'll also work closely with development, project delivery, and implementation teams to align customer service with business needs. Why apply? Stable, profitable software business with a 29-year track record Clear career path into senior operational leadership Hybrid working (2-3 days in modern Hemel Hempstead office) Work with advanced, configurable ERP software used across diverse industries Bonus earning potential