Service Management Lead - up to £59,000- Hybrid working (Taunton Based)
The Opportunity
Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a unique civil service organisation. Their highly specialised focus leads to very interesting roles with a huge scope for learning and development.
We are supporting them to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's.
This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years.
What the Service Management Lead will be doing .
You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will be delivering the day to day service level management for the organisation.
Line Manage 2 Service Managers
Establish and maintain relationships with key stakeholders
Manage the day to day implementation of ITSM
Build and develop ITSM frameworks and roadmaps
What the successful Service Management Lead will bring to the team
You will be an ITIL v4 qualified Service Manager with experience mentoring and coaching junior members of staff. You will be comfortable providing reports to senior leadership. ...