Job description
Administrator (Pensions)
Middlesbrough
Hybrid
Full Time
Permanent
Ref: REQ002847
We have multiple positions available in our growing team.
We will be holding an assessment day for this position in our XPS Middlesbrough office on the 29th of April. Please apply by 22nd of April if you are interested in joining our team!
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector.
Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It’s about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they’re happy. Above all, it’s about ensuring everyone has a voice and feels valued. Because they are.
The Team
Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.
Learn more here:
The Role
As a Pensions Administrator with XPS you will:
1. Meticulously update and maintain pension administration databases, ensuring accuracy and compliance.
2. Efficiently process all incoming and outgoing correspondence, including scanning and logging items.
3. Be the first point of contact for queries from the Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC).
4. Deliver exceptional customer service by handling telephone queries from both internal and external stakeholders.
5. Execute precise automated and manual pension calculations.
6. Craft high-quality draft correspondence in response to customer enquiries and oversee the distribution after rigorous checks.
7. Safeguard customers' documents by ensuring their prompt and secure return.
8. With growing experience, take on responsibilities such as updating records like address changes and eventually progress to quality checking.
9. Develop a foundational understanding of client profiles and their respective pension schemes.
10. Contribute to team projects, such as coordinating large-scale communications to scheme members.
11. Collaborate effectively with various departments to provide comprehensive client services, including Pensions Accounts, Payroll, Administration Support, and ITM.
12. Accurately log time spent on tasks to meet both chargeable and non-chargeable targets.
Your profile
13. GCSE grade C/4 in English and Maths
14. Previous experience in a contact centre or phone based office role is preferred, but other customer focussed roles including retail and hospitality will also be considered.
15. Must have full right to work in the UK without restriction and have no CCJ's
16. Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
17. Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.
18. Demonstrated organizational and planning skills, allowing you to manage multiple tasks and prioritize effectively.
19. Proactive mindset with a desire to improve standards, develop new procedures, and enhance working practices.
20. Ability to work under pressure and handle challenging situations professionally and calmly.
21. Familiarity with CRM software and databases is a plus.
What we offer:
Find out more about
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We offer an attractive reward package, typical benefits can include:
22. Competitive salary + fantastic benefits
23. Participation in annual discretionary Bonus Scheme
24. 25 days holiday plus flexibility to buy or sell holiday
25. Flexible Bank holidays
26. Pension scheme, matching contribution structure
27. Healthcare cash plan
28. Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
29. Life Assurance cover, four times basic salary
30. XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
31. Employee Assistance Programme for you and your household
32. Access to a digital GP service
33. Paid volunteering day when participating in Company organised events
34. Staff referral scheme when you introduce a friend to XPS
What next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.
Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.
If you do not feel ready to apply or still have questions, please email us by clicking
The successful candidate will need to demonstrate the following requirements:
35. Right to Work confirmation
36. DBS Disclosure check
37. Employment or educational references covering five years
38. Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.
XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.