Job purpose A Graduate Managed Services Engineer is required to provide technical customer support and conduct system testing to enhance delivery of our technology to production environments. The engineer should have excellent customer support skills and a desire to gain a deep technical understanding of SGS systems. This role is hybrid (1 or 2 days per week) in our Glasgow office. Duties & responsibilities Provide 2nd tier technical support for customers and Smart Grid deployments Generate monthly operational reports for our customers Analyse data and identify system tools that allow us to provide proactive customer support and improve system performance Proactively monitor the infrastructure, taking corrective action as necessary Support and deliver operational Active Network Management Systems Liaise with our Development, Integration and Project Management teams for support in diagnosis, investigation and resolution as and when required Provide feedback to team leaders to improve our system and services Build pre-production test systems Configuration, testing, and commissioning of ANM platforms and applications in production and pre-production environments Execute product test processes and produce the associated test documentation as part of SGS’s product testing Maintain knowledge of latest research, development and trial activities in the domain and identify opportunities consistent with SGS capabilities, platforms and target markets Work within and aid in the development of SGS’s information and quality management systems Essential experience and qualifications HND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar discipline Excellent written and verbal communication skills Strong analytical and problem-solving skills Experienced in the use of helpdesk systems and ability to manage customer support issues throughout their lifecycle Personal skills Excellent verbal and written communication skills and the ability to make decisions independently A self-starter and great at using own initiative Conscientious Detail-orientated and high degree of accuracy with work Excellent at planning and organising Professional, courteous Friendly, enthusiastic and approachable Diligent and reliable Ability to perform under pressure An eye for improvement Demonstrates the ability to solve common problems and to provide immediate solutions Demonstrates the ability to build relationships, both internally and with clients Benefits Cycle scheme Life Cover (3x) Private Medical Insurance through Vitality Up to 12% company performance bonus per annum 5% matched Employer pension scheme 33 days holiday (inclusive of 3 public days) Competitive salary, dependent upon experience Smarter Grid Solutions is proud to be an Equal Opportunities Employer. We are committed to working in an environment that is free from all types of discrimination, is inclusive and empowers our people to bring their whole self to work and reach their full potential. At Smarter Grid Solutions, we recognise that we can grow and thrive with a diverse team of people. We hire great people from a variety of backgrounds not just because it is the right thing to do, but because it makes our Company stronger. We are committed to providing reasonable support or adjustments during our recruitment process. If you need support, please reach out to recruitment@smartergridsolutions.com. Should your application be successful, we will conduct relevant employment checks before you join us too.