Learner Progress Administrator - Health & Social Care
Salary: £24,480
Location: Head Office, Cardiff
Contract: Full-time, permanent
Working Hours: Monday to Friday 09:30am – 16:30pm
As an employee‑owned organisation, Itec values each team member and promotes a culture of inclusivity and growth. We are seeking a Learner Progress Administrator to support the Apprenticeship Team, working directly with learners completing the Health and Social Care Core qualification during the early stages of their apprenticeship.
Responsibilities
* Manage a caseload of learners completing the Health and Social Care Core stage of their apprenticeship.
* Complete regular progress reviews to monitor learner progression and identify support needs.
* Review progress against targets, identify obstacles and provide ongoing support to overcome barriers, maintaining learner engagement and momentum through the qualification.
* Liaise with employers to provide progress feedback and gain their support in promoting learner progression.
* Work collaboratively with internal teams to ensure learners remain on track during the initial stage of the apprenticeship.
* Handle administration tasks and data entry relating to learner progress, utilising digital platforms such as Smart Assessor, Office 365, and Award Body systems.
Essential requirements
* Administration experience
* Strong written and verbal communication skills
* Ability to work to deadlines and targets
* Ability to build effective relationships both internally and externally
* Working knowledge of Microsoft Packages
Desirable requirements
* Experience in a Health & Social Care role
* Welsh speaker
* Knowledge of the Apprenticeship framework
* Safeguarding knowledge and understanding
Benefits
Itec offers 30 days of annual leave (rising with length of service), a health care scheme, a 35‑hour working week, discounts for retail and gym membership, a profit‑sharing scheme, life insurance, employee of the month awards, and recognition for length of service.
Itec operates as an equal‑opportunity employer and welcomes applicants from all backgrounds, ensuring equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
J-18808-Ljbffr