Head of Operations / Operations Director
Location: Bromley
Salary: £50,000 + profit share
We are a growing medical and veterinary technology company supplying portable ultrasound machines that improve the lives of humans and animals worldwide. We are seeking a hands-on operations leader to run the day-to-day business, while the founder focuses on new product development and global partnerships.
Key responsibilities
* Lead, motivate and manage staff: targets, reviews, training, and performance, from our office in Bromley. Please note that this is not a work-from-home role, and requires you to be on site.
* Oversee service pipeline: manage the service engineer to ensure rapid, reliable support.
* Maintain excellent customer experience; manage review platforms; handle occasional escalations.
* Manage sales platforms (website, Amazon, eBay) and ensure listings, stock, and service are consistent.
* Plan stock and supplier ordering; maintain inventory levels.
* Develop and improve systems, processes, and workflows.
* Track KPIs and report on operational and financial performance.
* Maintain ISO certifications and compliance standards.
* Collect and act on customer/service team feedback.
What we are looking for
* Proven experience in operations or general management (SME environment ideal).
* Strong leadership and people-management skills.
* Excellent written and verbal communication.
* Organised, systematic, commercially aware.
* Experience with e-commerce platforms is a plus (our websites run WordPress Woocommerce and we also list on eBay and, reluctantly, Amazon).
* Familiarity with ISO/quality/compliance (or willingness to learn quickly) is a bonus.
What we offer
* £50,000 per year + profit share.
* Real ownership and impact in a growing business with global reach.
* Autonomy and trust to run operations.
* Work with a company whose products directly improve human and animal welfare.
Job Types: Full-time, Permanent
Pay: £50,000.00 per year
Benefits:
* Free parking
* On-site parking
* Profit sharing
Work Location: In person